Our latest articles and product updates
From gut feeling to evidence: how CX managers win budget with customer quotes
42% of CX practitioners say proving ROI is their top barrier. The data on why CX arguments get dismissed, and a method to turn what you already know into numbers and quotes leadership cannot ignore.
9 min read →Collections and vulnerable customers: detecting vulnerability on the phone
How many calls should a QA team review? Sampling vs 100% analysis
Intract Update – September 2026
Energy suppliers after the price crisis: complaints, switching and what calls show
Insurance sales compliance on the phone: what to check on every call
Health insurers: what member calls reveal about reimbursements and renewals
Spoken complaints: why they never reach your complaint register
Intract Update – August 2026
Collections calls: how to categorise reasons beyond the wrap-up code