Intract reads every call to find the real contact reason, spot cancellation intent early and show your leadership what drives volume, with the calls to back it.
01 · The problem
The answers are in the calls. The codes only hold what an agent had time to pick.
Agents pick a code in a hurry; volume planning and fixes rest on guesses.
Competitor mentions and cancellation intent stay in the recording.
By the time the cause is found, the damage is in the NPS.
02 · Example
Reason, churn risk and the competitor named, extracted minutes after the call.
« Si c’est encore ce prix le mois prochain, je pars chez la concurrence. »
03:40
Illustrative example · no customer data
03 · Templates
Four workflows to start from, each one editable without code.
Billing, outage, move, contract, technical: your tree, applied to every call.
TemplateCustomers at risk flagged automatically; the reason is in each ticket’s summary.
TemplateWhich competitors come up, with which offers.
TemplateA Teams alert on every call that matches your rule.
TemplateEvery template is tested on your own calls before going live.
04 · Reporting
Top reasons, what changed and why, each claim linked to the calls behind it. Ask follow-ups to Atlas in plain language and get the slides.
Billing calls rose sharply after the latest invoice run, most of them about the new monthly price.
See the calls →Customers who threaten to cancel mostly name a cheaper offer elsewhere.
See the calls →Outage calls are back to their usual level since Tuesday.
See the calls →Which regions drove the billing calls?
Illustrative example · no customer data
05 · Early access
We are opening a small number of early-access seats for high-volume service teams. You get the templates first and a direct line to the product team.
Apply for early access06 · FAQ
Yes. Calls are queued and processed in the background, so peaks never drop a call. We size processing capacity to your volume during onboarding.
No. Intract adds its own reason next to them.
No. Analysis runs after the call.
See your own contact reasons in a 30-minute demo.
Book a demo →