Call · Order #48213 not delivered
Spoken: DutchOriginal
« Mijn bestelling 48213 is al een week te laat. »
Summary in EN
Order 48213 is a week late; customer unhappy.
Illustrative example · no customer data
Customers speak their language. Your team reads theirs.
Intract transcribes calls in the customer’s language and summarises them in each colleague’s own, so one team can steer every market from a single view.
01 · The problem
Every language is a blind spot for someone.
One team, several markets, and nobody who can read every call.
- Quality
QA by language
Each reviewer can only check the calls they understand.
- Reporting
Reports in silos
Dutch and French teams report differently; head office compares apples and pears.
- Nuance
Nuance lost in translation
A summary in English loses what the customer exactly said.
02 · Example
One Dutch call. Read in French, English and German.
Names, amounts and order numbers never change. The customer’s quote stays in the original.
03 · Capabilities
One standard across every market.
Write your rules once. They apply in every language your customers speak.
Transcription in 40+ languages
Calls transcribed in the language the customer speaks, detected automatically. Belgian French included.
Summaries in your language
Each user reads every call in their own language.
One grid, all languages
Write your compliance or reason taxonomy once; it applies everywhere.
Interface in your language
Interface in French, English, Dutch and German.
04 · Built in Brussels
Built in Brussels for European service teams.
EU-hosted by default, with data isolated by team, for organisations serving customers across Belgium, Luxembourg, Switzerland, the Netherlands, France and Germany.
05 · FAQ
Fair questions, straight answers.
The transcription follows the customer from one language to the other, and the summary is still written in your language.
They are kept in the original, with a translation alongside.
In the EU.