Intract tells you why members call, catches complaints before they escalate and checks enrolment calls against your advice obligations, hosted in the EU.
01 · The problem
Three questions every member-service lead asks. The answers are already in the calls.
You can’t tell which acts, providers or delays drive the calls.
Spoken dissatisfaction rarely becomes a registered complaint in time.
Contributions, coverage or service: the answer is in their calls.
02 · Example
Intract separates the topic from the signal: the complaint is surfaced on the member’s profile and in a Teams alert, so the complaint team sees it the same day.
« C’est la troisième fois que j’appelle, je vais porter plainte auprès de l’ombudsman. »
02:55
Illustrative example · no customer data
03 · Templates
Four workflows to start from, each one editable without code.
Refunds, contributions, coverage, third-party payment, switching.
TemplateFlag dissatisfaction and ombudsman threats, alert the right team.
TemplateNeeds asked, coverage explained, waiting periods stated.
TemplateMembers at risk flagged automatically; the reason is in each ticket’s summary.
TemplateEvery template is tested on your own calls before going live.
04 · Hosting
Member calls carry sensitive information. Intract hosts them in the EU, walled off by team.
Calls and transcripts are hosted in the EU.
Each service sees only its own members’ calls.
Recordings purged on your schedule.
05 · Proof
Complaint detection and advice checks were proven with a consumer-credit lender. We are now opening early-access seats for mutualities and health insurance funds.
Apply for early access See the financial-services pilot06 · FAQ
In the EU, isolated by team, with the retention period you set.
Yes: your definition, tested on your calls.
Not natively today; your team can push data through our API.
See your member calls structured in a 30-minute demo.
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