Intract finds why customers cancel, return or complain, and sends what they say about your product straight to the teams who can change it.
01 · The problem
The reasons are said out loud on every call, then flattened into one dropdown.
Price, delivery, quality and usage blur into one dropdown.
Service heard it weeks earlier, call by call.
You see the volume, not the pattern behind it.
02 · Example
The real reason, whether a save was attempted, and the product insight behind it.
« Deux commandes, deux fois trop petit. J’arrête. »
01:18
Illustrative example · no customer data
03 · Templates
Four workflows to start from, each one editable without code.
Your churn tree, filled on every call.
TemplateWas an offer made before the customer left?
TemplateA weekly cited report for product and buying teams.
TemplateCarrier, damage, delay: spot the pattern early.
TemplateEvery template is tested on your own calls before going live.
04 · Channels
Aircall and Vonage connect in hours. Chat, WhatsApp and email transcripts can be sent through the Intract API by your team.
Native
Aircall
VonageThrough the Intract API
05 · Early access
Early-access teams get the subscription templates first and help shape the next integrations.
Apply for early access06 · FAQ
Yes, if your team sends transcripts through the API.
No. Intract sits above it.
See what your cancellation calls say in a 30-minute demo.
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