Intract checks your sales script on 100% of calls, tracks collections by reason and flags complaints, with every finding traceable to the call it came from.
01 · The problem
Every call carries an obligation. Today, only a few of them are ever heard.
Mandatory disclosures, advice duty and cooling-off mentions are verified on a sample, months later.
Dissatisfaction said on the phone rarely reaches your complaint register.
Hardship, disputes and forgotten debits all end up under the same wrap-up code.
02 · Example
Every call gets your grid: OK or not OK per script question, with the transcript one click away.
« Je ne suis pas sûr d’en avoir besoin, je peux réfléchir ? »
04:12
Illustrative example · no customer data
03 · Templates
Four ready-made workflows, written with compliance and collections teams.
Your script as a grid, scored on every sales call.
TemplateNeeds asked, product fit explained, risks stated.
TemplateReason and sub-reason for every collections call.
TemplateSpoken dissatisfaction flagged, with an alert in Teams.
TemplateEvery template is editable without code and tested on your own calls before going live.
04 · Security
The controls your risk and compliance officers will ask about, in place from day one.
Calls and transcripts are hosted in the EU.
Sales, service and collections never see each other’s data.
Recordings purged on your schedule.
OK or not OK per question, with the transcript one click away.
05 · Proof
06 · FAQ
No. It scores every call and points your reviewers to the ones that need a human.
Yes: your questions, your wording, tested on your calls before going live.
No. AI runs on Azure OpenAI, which does not use customer data to train its models.
Aircall and Vonage natively; any other source through our API.
Bring one sales script. We will show you how it scores on real calls.
Book a demo →