I started Intract with Ardonis because I kept hearing the same story from customer experience managers. They know exactly what their customers are going through. But when they bring it up, it gets dismissed as a feeling or a few anecdotes, and nothing changes.
So we built something that backs them up. Intract goes through every conversation, sorts it the way the team already thinks about it, and links everything back to what the customer actually said.
My side is go-to-market and running our pilots with customer care, quality and compliance teams. With a consumer credit lender, we went from checking a handful of sales calls to checking all of them.
If your observations keep getting challenged, I’d love to chat.
Articles by Mehdi.
From gut feeling to evidence: how CX managers win budget with customer quotes
How many calls should a QA team review? Sampling vs 100% analysis
Insurance sales compliance on the phone: what to check on every call
Spoken complaints: why they never reach your complaint register
Running a multilingual contact center in Belgium: FR, NL, DE in one view
Your telephony's built-in AI vs a dedicated analytics layer