I co-founded Intract with Mehdi Jdaoudi to give customer teams the full picture. Intract analyses every interaction from multiple channels with AI and the latest technology, sorts each conversation into the team’s own categories, and turns it into workflows, reports and answers they can act on.
I focus on product and AI, and work with Heads of Customer Care, Quality and Operations in regulated B2C (consumer credit, insurance, collections, telco, energy) to turn what customers say into decisions.
Built in Brussels by Genwise.
Articles by Ardonis.
Collections and vulnerable customers: detecting vulnerability on the phone
Energy suppliers after the price crisis: complaints, switching and what calls show
Health insurers: what member calls reveal about reimbursements and renewals
Collections calls: how to categorise reasons beyond the wrap-up code
Speech analytics vs conversation intelligence: what's the difference?