Forward Deployed Engineer
Take Intract live at our customers: connect their channels, fit the AI to their business, and turn what you learn into product.
01The role
Every customer runs support differently: their own telephony, their own categories, their own rules for what counts as a complaint. We promise to be live in hours and rolled out in four weeks. You are the engineer who makes that happen.
You will sit with Heads of Customer Care and their team leads, configure and extend Intract on their real conversations, and bring back what the product should do next.
02What you will do
- Lead customer rollouts from the first connection to week four: Aircall and Vonage connections, Microsoft Teams alerts, teams, roles and languages
- Fit categories, urgency and churn signals to each business, and check AI summaries on their real conversations
- Build workflows, dashboards and reporters with team leads, and write the code when configuration is not enough
- Write scripts and small services in TypeScript or Python for data imports, backfills and customer-specific connectors
- Turn what you see in the field into clear product feedback and, often, into your own pull requests
03What we look for
- 3+ years as a software engineer, solutions engineer or technical consultant, shipping real code
- Strong TypeScript or Python, and solid SQL
- At ease in front of customers: you can run a workshop, explain a trade-off and say no when needed
- Hands-on experience with LLMs: prompting, structured outputs, and knowing when the model is wrong
- Fluent English and French or Dutch; trilingual is a strong plus
- Happy to be on site with customers in Belgium and nearby countries regularly
04Nice to have
- Contact-centre, telephony or CRM integrations
- Experience in regulated sectors: lending, insurance, telecom
- A previous forward deployed, solutions or implementation engineering role at a SaaS company
05What you will work with
- TypeScript
- Python
- Azure OpenAI
- LangGraph
- Supabase
- SQL
- Aircall
- Vonage
- Microsoft Graph