May was the month Intract became a real ticketing tool. We added a full ticket list and board, a detailed view for every ticket, and our first phone integration: Aircall. By the end of the month, a finished call could turn into an analysed ticket without anyone lifting a finger.
TL;DR
- Aircall integration - Finished calls are fetched, transcribed and turned into AI-analysed tickets automatically
- Ticket list - One sortable, paginated table with filters, column choice and AI fields marked with a sparkle
- Kanban board - See tickets grouped by status and drag a card to change it
- Ticket details and editing - Change status and urgency in place, with a history of every change
- Churn-risk flag - Spot customers who may leave with a loyalty-risk column, a board icon and a filter
- Plus - a first analytics panel, a "Request access" page, a refreshed colour palette
Highlights
Aircall integration
Connect your Aircall account from the new settings page and Intract takes it from there. When a call ends, we fetch the recording, transcribe it automatically and turn it into a ticket with an AI summary, category, urgency and sentiment. Settings show the exact connection link to paste into Aircall, and confirm when your credentials are saved.
A ticket list built for daily work
All your tickets live in one table, newest first, with sorting on every column and pagination so large lists stay quick. Filters let you narrow things down, and you can choose which columns to show. AI-generated fields are marked with a small sparkle icon, so you always know what came from the analysis.
Kanban board
Prefer a visual view? Switch to the new Kanban tab to see tickets grouped by status. Drag a card to another column to change its status. Each column shows quick stats on urgency and sentiment.
Ticket details and editing
Click any ticket to open its details: summary, categories, sentiment and the full call transcript in a scrollable panel. You can change the status and urgency right there, and Intract keeps a history of every change instead of overwriting the original.
Churn-risk flag
Intract now highlights customers who may be at risk of leaving. A loyalty-risk column appears in the ticket table, high-risk tickets get a warning icon on the board, and a dedicated filter lets you pull them all up at once.
Also new & improved
- A first analytics panel with ticket statistics alongside your tickets.
- A "Request access" page for teams who want to try Intract.
- A settings area with a sidebar for your profile and integrations.
- A view of incoming call events in settings, so you can see what Intract has received and processed.
- Calls turn into tickets faster after they end.
- A refreshed look: new app icon and colour palette.
Fixes & polish
- Clearer "page not found" and "work in progress" pages.
- Long ticket summaries are trimmed neatly in the table.
That's the foundation of the product in place. More to come in June.