July was a quieter month on the surface. Most of our time went into the quality of the AI analysis behind every ticket, and into preparing the larger changes coming in August.
TL;DR
- Sharper AI analysis - Improved analysis and refined classification for more consistent, better structured categories
- Status and urgency trends - Clearer timeline charts replace the radar charts in the analytics panel
What changed
- Sharper AI analysis. We improved the analysis and refined how conversations are classified, so categories come out more consistent and better structured.
- Status and urgency trends. The analytics panel now shows how ticket status and urgency evolve over time, replacing the previous radar charts with clearer timeline charts.
Small steps, but they make every ticket a little more reliable. See you in August.