August was a big month. Intract learned three new languages, analytics became far easier to slice and share, and transcripts can now leave the app as a clean PDF. We also improved the AI analysis behind every ticket.
TL;DR
- Four languages - The whole interface is available in English, French, Dutch and German
- Global analytics filters - One filter bar applies to every chart at once
- Data export - Download chart data and your customer list as CSV or Excel
- Transcript copy and PDF - Copy a transcript in one click or download it as a PDF
- Better AI action plans - Complete customer emails drafted when needed, and more consistent categorisation
- Plus - quick date ranges in customer filters, cleaner charts, fixed overlapping timeline curves
Highlights
Intract in four languages
The whole interface is now available in English, French, Dutch and German. Pick your language in your profile settings: login, tickets, filters, customers, analytics, the dashboard and settings all switch with it.
One set of filters for all your analytics
A new filter bar applies to every chart at once: date range, status, urgency, category, sentiment, churn risk and source. Set it once and the whole analytics view follows. Charts now use your local time, so today's tickets show up on today's date.
Export your data
Download your data as CSV or Excel. Each analytics chart has its own export button, and you can export your customer list too. The category trend chart can also switch between absolute counts and percentages.
Copy or download transcripts
From a ticket, copy the full call transcript to your clipboard in one click, or download it as a PDF that includes the ticket reference and call time. Handy for sharing with a colleague or attaching to a follow-up.
Better AI action plans
When the suggested action plan includes contacting the customer, Intract now drafts a complete, properly formatted email, clear and empathetic and ready to adapt. Categorisation was also refined, so results are more consistent.
Also new & improved
- Quick date ranges in the customer filters.
- Cleaner, lighter charts with smoother curves.
- Export buttons now take less space in the filter bars.
- Fewer unnecessary page reloads while you work.
Fixes & polish
- Fixed overlapping curves on the timeline charts.
- Call duration now always shows on tickets.
Coming soon
- Self-service sign-up, so a new company can create its workspace in a few guided steps.
- Team management, to see your colleagues and invite new members.
Want Intract in another language? Let us know.