VOICE · AIRCALLFR
« Ça fait trois semaines que j’attends mon remboursement, si rien ne bouge je résilie. »
Every customer voice
heard, understood,
acted on.
Within minutes. Not in
a 2% QA sample.
Intract sits above the tools you already use. It listens across calls and inboxes, structures every conversation with AI, and puts the answer where your team works.
Different industries. Same blind spot.
“We don’t have a full picture.”
Heads of Customer Care, Quality and Operations tell us the same thing, whether they run support for a lender, an insurer, a delivery network, a travel platform or a telco. It shows up in three ways.
Visibility
“We review maybe five calls per agent, per month. Everything else? We hope.”
The other 98% of conversations stay a black box.
Consistency
“I trained them all the same way. I still see five different handlings of the same case.”
Customer experience depends on who picks up.
Compliance
“Every complaint is supposed to reach the regulator. Today, an agent has to remember to flag it.”
Misses surface in the next audit, not before.
Intract removes the blind spot. Here’s how ↓
Every channel, automatically.
Plug in Aircall, Vonage, Outlook, or any audio and text source. Conversations flow in the moment they happen. No manual upload.
EMAIL · OUTLOOKNL
"De levering is alweer te laat. Dit is de tweede keer deze maand."
VOICE · VONAGEEN
"Could we add two more seats to our plan before Friday?"
EMAIL · OUTLOOKDE
"Die Rechnung stimmt nicht mit dem Angebot überein, bitte prüfen."
AUDIO · APIES
"La aplicación no me deja cambiar la fecha de entrega."
Structured by AI.
Each conversation becomes a clear summary, plus sentiment, urgency, complaint signal, business impact, and a recommended next step.
« Ça fait trois semaines que j’attends mon remboursement. Si rien ne bouge cette semaine, je résilie. »
Summary · Refund delayed three weeksSentiment · NegativeUrgency · HighComplaint · YesLoyalty risk · Churn signalNext step · Call back with a refund date
Ready minutes after the call ends · every field traceable to the transcript
Triage, route, answer.
Work the whole queue from one view. Set up your own rules without writing code, and ask the assistant for anything else.
Marie L.Refund delayed three weeks, threatens to cancel
Jonas V.Delivery window missed twice this month
Carmen R.Asked about adding two seats to the plan
Prioritize → Route → Resolve
Works with your stack.
Conversations
AircallVonageOutlookGmailWhatsApp Business
Back office
SalesforceHubSpotSAPStripeAdyenSegmentSharePointSnowflake+ more
Conversations are half the picture. Next, Intract joins them with the systems behind them, CRM, payments, documents, so every conversation lands on the full customer story.
Solid: live today · Dashed: on the way
04 · Platform
One layer above your stack. Six surfaces for your team.
Ticket intelligence
Every interaction structured into business signal: summary, sentiment, urgency, impact, next step.
→Customer 360
Full history, complaint patterns and churn signals. One record per customer, across every channel.
→Workflows
Your rules of thumb, running on every conversation. Built visually, changed safely.
→Analytics
Live dashboards and slicers that always drill back to the source conversation.
→Reporting
A daily digest and monthly topic clusters. Every claim cited, every quote traceable.
→Assistant
Ask in plain English, act on the answer. It knows your customers, and only sees what you can see.
→05 · Trust by design
Enterprise trust, built into the foundation.
Your data walled off from every other company. Each person seeing only what their role allows. Every complaint flagged, every AI decision explainable. When the regulator asks, the answer is already on file.
Isolation & access
- Sealed off by design. Your data is invisible to every other company, enforced at the deepest level.
- You decide who sees what. Roles are yours to define, for every part of the product.
- Two-factor login built in, and team invitations that expire on their own.
Audit-ready AI
- The regulator sees what you see. Complaints are flagged automatically, each with a trail you can hand to an auditor.
- Every AI decision on the record: what ran, what it cost, what came out.
- Your AI provider, your call. Intract runs on the provider your company already trusts.
- The original conversation is never touched. AI adds a layer, it never rewrites history.
EU first
- Your data lives in Europe, by default.
- GDPR and EU AI Act considered from day one, not retrofitted.
- Reports open only for the right people. No public links floating around.
Built for real businesses
- One company, many teams, each working in its own space.
- The same person can hold different roles in different teams.
- Customer references never change, in any report or language.
06 · Languages
Your customers write in Français.
Your team reads them in their own language. The record stays one.
- AI summaries in each teammate’s language, on demand. Language is per person, not per company.
- Nothing is lost in translation. Names, amounts and order numbers stay exactly as the customer wrote them.
- Source language detected automatically. Translation is skipped when it would not help.
Your customers are already telling you how to keep them.
Intract makes sure you hear it. And act on it.
Book a demo →Intract© 2026 Intract · Located in Brussels